- How much will shipping cost?Exactly $0 🙂
- My product is damagedWe want to help you as fast as possible. It’s important that you contact us as soon as you observe a defect on your item. Defects shown on your leggings within 2 months from purchase date that is not caused by normal usage, is a claim. If you haven’t sent us a picture of your item yet – please do, so we can have a closer look.
- Will I receive confirmation when my order has shipped?Yes. Once you place an order you’ll receive an email. This information will update as your order is prepared and eventually shipped. Additionally, you’ll receive email notifications from us providing updates, such as “Your order is on the way”.
- Can I exchange my item?We currently don’t offer exchanges. To make our returns process as easy as possible, we only offer refunds. If you’d like to know how to return your items, check out our Returns page.
- How do I return a product?IF you are you not 100% satisfied with your product, you’re always welcome to return it to us within 14 days. Fill in the return form and wait for further instructions. We will process your return as soon as we received it. All refunds will be made to the account you first paid your order with. Allow at least 14-30 days for your return to reach us and to be processed.
- How come Melody doesn’t have a phone number?The Melody brand was built online, which includes our customer support. All of our support channels are staffed by people who are eager to help you, quickly and efficiently. So please don’t hesitate to contact us by email if you don’t find your answer in our FAQ.
- How can I contact you?We’ve tried to answer our frequently asked questions below. If you don’t find the answer to your question here you may get in contact with us. The quickest way to contact us is by email or phone. This email address is constantly checked and we will always make sure to get back to you within the next business day. Email: email@example.com
- How long does it take for my order to arrive?We have currently 3 warehouses located in Estonia, Indonesia and China. Wes ship out pants from the closest one to you each business day. Delivery times will depend on your postcode, your dispatch email will includes a tracking number that you can use to track your order.